Locked Out

Forgot your iPhone Passcode? Here’s what to do.

Restore Your iPhone

Put your iPhone in recovery mode

1. Plug your iPhone to your computer then open iTunes (if it does not do so automatically).

2. Put your iPhone into recovery mode

  • iPhone 8 and newer: Press and release the volume up button and then press the volume down button. Then press and hold the power button until the device restarts, keep holding until you see the recovery mode screen.
  • iPhone 7: Press and hold the power button and volume down button at the same time, keep holding until you see the recovery mode screen.
  • Older iPhone’s: Press and hold the home button and power buttons at the same time until you see the recovery mode screen.

3. On your computer, a window will pop up that says “There is a problem with the iPhone that requires it to be updated or restored.” Select  “Update and Restore”.

Restore your iPhone

iTunes will begin restoring your device, which can take a while as it will first download the latest iPhone iOS before beginning to restore your iPhone.  Do not unplug your device from your computer until your phone has completely finished restoring.

Once the restore has completed, you can unplug it from your computer, set up your iPhone and begin using it.

 

Preventative Measures (How To Back Up Your iPhone)

 

How to back up using iCloud

Manual iCloud backup

Ensure your device is connected to a Wi-Fi network.

  1. Open Settings App. Click on [Your name] and select “iCloud” then “iCloud Backup”.
  2. Enable “iCloud Backup” if it isn’t already.
  3. Select “Back Up Now”. Ensure your device remains connected to a Wi-Fi network whilst backing up.
  4. When the backup is complete you can check if it has been successful by viewing the date and time of the last backup under “Back Up Now”.

Enable Automatic iCloud backup

  1. Make sure “iCloud Backup” is enabled. Follow Steps 1 – 2 above to check and enable.
  2. Connect your device to a power source.
  3. Connect your device to your local Wi-Fi network.
  4. Ensure you have enough space available in iCloud for backups. You can check by going to Settings App > [Your Name] > iCloud > Available and used storage will be displayed at the top of the page. If you have used up most or all of your available storage you can upgrade to more by clicking “Manage Storage” > “Change Storage Plan”.

What isn’t included in an iCloud backup

  • Purchases from the iTunes store, App Store and iBooks store. These can be downloaded again through the relevant store.
  • Data that is already stored in iCloud.
  • Data stored in other cloud services.
  • Touch ID settings.
  • Apple Pay settings.

How to back up using iTunes

Manual iTunes backup

  1. Open iTunes.
  2. Connect your device to your computer.
  3. If your device asks for your passcode or to “Trust This Computer” then follow the onscreen steps.
  4. Select your device once it appears in iTunes.
  5. Click “Back Up Now” in iTunes.
  6. When the backup is complete you can check if it has been successful by viewing the date and time of the last backup under the title “Latest Backups:”.

Note: If you would also like to back up your Health and Activity data from your device or Apple Watch you will need to encrypt the backup. Select the box “Encrypt iPhone Backup”.

What isn’t included in an iTunes backup

  • Purchases from the iTunes store, App Store and iBooks store. These can be downloaded again through the relevant store.
  • Content synced from iTunes.
  • Data that is already stored in iCloud.
  • Data stored in other cloud services.
  • Touch ID settings.
  • Apple Pay settings.
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